When you commission TFWV Ltd - The Full Works Valeting Ltd, you should read and agree to the terms and conditions prior to the service being undertaken. Upon acceptance of quoted/agreed price, you agree to the terms and conditions laid out by TFWV Ltd.
  • Customers should remove all personal belongings, money and other significant items from their boat/vessel prior to any type of service.
  • TFWV Ltd will not accept liability for any loss or damage to personal belongings left in any boat/vessel whilst the service is being undertaken.
  • We cannot guarantee any firm times when accepting your booking.
  • Our schedule/times are an estimate only. Each boat/vessel is different and may require more or less time to fulfill the service type.
  • Whilst every effort will be made to keep regular bookings to schedule, sometimes it may be necessary to make changes, we will however always communicate with the client, any changes, prior to arrival.
  • We reserve the right to take debit or credit card details to secure the booking.
  • We reserve the right to alter or move a booking in line with staffing levels and/or weather conditions and/or machinery/equipment failure without penalty to the company.
  • All boats/vessels are cleaned and valeted at the customer’s own risk
  • TFWV Ltd reserves the right to refuse or deny any booking or continue with the service if deemed, the customer to be unreasonable.
  • TFWV Ltd reserves the right to refuse or deny customer demands above and beyond the booked service.
  • TFWV Ltd require a minimum 25% deposit on quote(s) exceeding £200.00 and 50% deposit exceeding £1000.00 upon acceptance of quote from client.
  • TFWV Ltd reserve the right to charge an hourly rate of £50.00 for any work that is not within the parameters of the booking.
  • TFWV Ltd reserve the right to pass on daily/access contractor fees within marinas T&C's.
  • Our prices are based on valet/service type, location, type of boat/vessel, condition of the boat/vessel and will be advertised as a FROM price. Any price we quote over the phone and via email is an estimate only and should be used as a guide and not a guarantee.
  • TFWV Ltd reserves the right to charge each boat/vessel according to its condition, the type of boat/vessel and location.
  • TFWV Ltd reserves the right to amend any price during the service should it differ from the original estimate.
  • All staff are comprehensively insured.
  • TFWV Ltd has full public/employer and liability insurance @ £10m.
  • We must have permission to hold a debit or credit card to secure a booking and we will charge the card after each visit.
  • We reserve the right to charge a debit or credit card the full amount should boats/vessels not be available for cleaning and/or the booking has not been cancelled in advance.
  • We require the minimum of 72 hours to cancel any booking/service of any kind.
  • Failure to provide a minimum of 72 hours notice will result in a minimum charge of 50% of the service/estiamte price.
  • TFWV Ltd reserve the right to take full payment if a service is cancelled on the day without prior agreement.
  • TFWV Ltd reserves the right to alter or amend a booking time/date without penalty, but wherever possible will inform the client accordingly.